The logistics restrictions in the early stage and the explosive consumer demand in the later stage require careful response strategies for logistics companies. "We have noticed that during the epidemic, customers paid more attention to logistics brands and delivery services themselves. More intensive delivery sites, more personalized brand experience, and more worry-free technology-driven solutions can gain people’s attention. Favored. Therefore, compared with independent applications or platforms, users will be provided with a convenient brand experience through familiar media and carriers." Han Peiyi said.

To this end, first of all, the capable person promotes the "capable person chat system" under development. Through the access of the system, shippers and consumers can experience the capable person logistics service through their preferred social media applications.

Huashang Fenghui understands that the capable chat is an artificial intelligence system. Users can directly query, track and manage their orders by accessing Facebook Messenger, Telegram, Viber, Line, WhatsApp and other commonly used local social media.

Secondly, in response to the large number of online shopping needs of consumers, those who are able to quickly recruit people in the first time to ensure that human resources can match the instantaneous increase in business volume. At the same time, increase the work shift and appropriately extend the delivery time so that the package can be delivered to the recipient in time.

Finally, due to the large number of local islands in Southeast Asia, the closed communities during the epidemic have complicated the problem of the already imperfect remote suburbs of Southeast Asia. As a technology-led logistics company, the capable person has a dedicated system and scalable process, and still ensures the visualization of a large number of package delivery processes, from pickup to delivery tracking to the final destination of the package and completion of signing; On the one hand, those capable have always insisted on maintaining their own fleet to control the quality of delivery and cash-on-delivery services. During the epidemic, they have constantly changed the process to deal with various situations.

Those who are capable believe that the use of the system can ensure that companies can dynamically adjust the amount of parcel processing, thereby reducing investment in infrastructure or manpower, and improving delivery timeliness. At the same time, it can train operators more quickly and effectively, make the process more standardized, and meet the market's requirements for business operations. This may be a pain point difficult for traditional logistics delivery companies to achieve.